Frequently Asked Questions

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How can I have access to the healthcare services provided by the GHS?
In order to have access to the healthcare services provided by the GHS you must be registered in:
  • the GHS Beneficiary Record, and
  • a Personal Doctor List
How can I enrol in the GHS Beneficiary Record?
You can enrol in the GHS Beneficiary Record online or by visiting a PD.
 
In order to enrol in the GHS Beneficiary Record, you must be registered in the Civil Registry, or the Registry of the Migration Department and, as the case may be, in the Social Insurance Services Registry.
 
In addition, and in order to confirm that the criteria of the GHS Law of 2017 are complied with, the Health Insurance Organisation may request additional certificates and/or evidence.
How can I enrol as a beneficiary online?
The request for enrolment in the GHS Beneficiary Record is submitted online via the Beneficiary Portal.  The first step to access the said portal is to create an account via the HIO website and activate it.
 
You can then connect to the Beneficiary Portal and proceed with the enrolment request following the instructions on the screen. The enrolment process requires that the interested party fills in specific fields in order to be identified in the abovementioned Registries (Civil Registry, the Registry of the Migration Department and the Social Insurance Services Registry) as well as some additional information (e.g. address, telephone number for communication etc.)
Do I have to submit my request with attached evidence by post?
The request is submitted only online.  If a request cannot be completed with the information included in the said Registries (Civil Registry, the Registry of the Migration Department and the Social Insurance Services Registry) the system will inform you that you must print your request and attach the required evidence and send it to the HIO.  The system provides clear and detailed instructions regarding the evidence that must be submitted depending on the beneficiary category selected by the applicant.  For further information in relation to the evidence that must be submitted click here.
I do not have access to the Internet. How can I enrol in the GHS?
Persons who do not have access to the Internet can enrol with the help of third parties that have an account in the Beneficiary Portal given that the said procedure will be done with the consent of the interested party.
 
Therefore, you may submit your GHS beneficiary enrolment request either with the help of a third party who has an account in the Beneficiary Portal or by visiting a personal doctor.  Please note that by visiting a personal doctor you will be able to also complete your registration in their list.  This procedure applies provided that it will not be required to submit any additional evidence.  If any additional evidence is required in order to complete the procedure, the PD will not be able to proceed with your online enrolment.  In this case, you may submit your online request via the Beneficiary Portal with the help of a third party as described above.
How can I register in a Personal Doctor List?
Beneficiaries will be able to search for Personal Doctors who are contracted with the Health Insurance Organisation for the provision of healthcare services by a Personal Doctor within the framework of the GHS either on the HIO website or the Beneficiary Portal or on printed directories that will be made available by the HIO in various places that will be announced to the beneficiaries.
 
There are two ways to register in a Personal Doctor List:
  • Online via the Beneficiary Portal, or
  • By visiting a Personal Doctor
I have enrolled in the GHS and a PD List online – when do I have to visit my PD?
Have you been informed by e-mail or the Beneficiary Portal that the PD you have selected has accepted your request for registration in his/her PD List? If yes, in order to complete your registration procedure you must visit your personal doctor.
 
During this first visit your Personal Doctor will fill in/confirm your personal information and you will jointly sign the Form of Mutual Acceptance.  In addition, your Personal Doctor will give you a unique number that, in combination with a relevant email that you will receive, it  will give you access to your  Electronic Patient History.
I have enrolled in the GHS Beneficiary Record but not with a PD and I cannot do this procedure online. What are my options?
If you are already enrolled in the GHS Beneficiary Record you may visit the personal doctor in whose list you wish to be registered.
 
During the visit the Personal Doctor will register you in his/her List.  In addition, the Personal Doctor will fill in/confirm your information and you will jointly sign the Form of Mutual Acceptance in two copies, one of which will be given to you.  
 
Also, the Personal Doctor will give you, if you so request and if you have a listed email address in the Beneficiary Record, a unique number that in combination with a relevant email that you will receive will give you access to your Electronic Patient History.