Contact Centre

Which services are provided via the Contact Centre? 

The Contact Centre started its operation in December 2018  
 
The GHS Contact Centre provides services and facilitates access to a single point of contact between the Health Insurance Organisation and beneficiaries, healthcare providers, or other individuals requesting information on all issues concerning the General Healthcare System.
 
 

Contact Centre Requests

GHS beneficiaries, healthcare providers and  the general public, may submit queries and/or complaints to the GHS Contact Centre via the communication channels described below:
 
  • free call at 17000 when calling from Cyprus, +35722017000 when calling from abroad
  • email at info@gesy.org.cy
  • via the GHS website: www.gesy.org.cy
  • via the Provider and Beneficiary Portals
 

GHS Contact Centre Services

The GHS Contact Centre responds to and resolves requests concerning the operation of the GHS including the following:
  • enrolment of beneficiaries to the GHS
  • registration of GHS beneficiaries to the personal doctors lists
  • healthcare Services covered under the GHS
  • contributions and co-payments
  • healthcare providers enrolment to the GHS and contracting with HIO
  • healthcare providers’ reimbursement
  • service provision (referrals, pharmaceutical products’ prescriptions, lab orders and visits)
  • support procedures for Business Continuity Plan for healthcare providers
  • pre-approval requests for healthcare service provision
  • use of internet portals and the website
  • technical questions regarding the HIO IT System
  • general information and clarifications on other GHS relevant matters
 

Working Hours

The GHS Contact Centre working hours are 8:00 am to 8:00 pm daily and 8:00 am to 4:00 pm on Saturdays. The Contact Centre will be closed on Sundays and public holidays.
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