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The HIO concludes contracts for the provision of healthcare services with natural or legal persons of private or public law or the associations of these or the state healthcare services that comply with the provisions of the current Law, and the Regulations, internal regulations and Decisions issued in virtue of the Law.  These persons shall be referred to as the healthcare providers.

 

Natural persons who are enrolled in the GHS may provide healthcare services on behalf of a provider that has a contract with the HIO.  These persons shall be referred to as healthcare professionals.

 

The form (natural person, legal person, association etc.) in which the applicant chooses to provide healthcare services to the GHS must comply with the relevant Laws of the Republic for the provision of the said services.  Where this is not the case, the Health Insurance Organisation reserves the right to reject the request at the time of its consideration.

A person wishing to enrol with the GHS for the provision of healthcare services must comply with the provisions of the Law, the Regulations, the internal regulations and the Decisions.  The GHS enrolment process is described in the separate Regulations for each service.

 

All interested parties must fill in and submit via the Provider Portal a request to be enrolled with the GHS for the specific service they wish to provide (a separate request must be submitted for each type of service).  Subsequently, they must print, sign and send by post to the HIO the enrolment request they had submitted online via the Provider Portal attaching original or certified copies of the supporting documents set out in the request form.

 

In case the request is approved the HIO shall inform the applicant and then it may ask the applicant to present themselves for identification and to complete the enrolment process.

 

In case the request is rejected the HIO shall inform the applicant duly justifying the reason/s for the rejection.

A person wishing to conclude a contract with the HIO for the provision of healthcare services within the GHS framework must comply with the provisions of the Law, the Regulations, the internal regulations and the Decisions.

 

In order for the interested person to proceed with the request to conclude a contract they must first complete their enrolment with the GHS via the Provider Portal for the specific service they wish to provide.

 

All interested parties may request to conclude a contract with the HIO via the Provider Portal by filling in and submitting the relevant request for the specific service. Subsequently, they must print, sign and send by post to the HIO the contracting request they had submitted online via the Provider Portal attaching original or certified copies of the supporting documents set out in the request form.

 

In case the request is approved the HIO shall inform the applicant and then it may ask the applicant to present themselves for identification and to complete the enrolment process.

 

In case the request is rejected the HIO shall inform the applicant duly justifying the reason/s for the rejection.

According to the General Healthcare System Laws of 2001 to 2017 these entities are:

1. Access the HIO official website (www.gesy.org.cy)  
2. Create and activate an account for access to the Provider Portal
3. Access and log in using the access account in the Provider Portal
4. Enrol as a GHS beneficiary in the Provider Portal (if you haven’t previously enrolled as a beneficiary)
5. Fill in the request to enrol as a healthcare professional (depending on the category of services
6. Submit the request online
7. Print and sign the submitted enrolment request
8. Prepare the required supporting documents that may either be original or certified copies depending on the healthcare services category for which you are applying:

Attach all required supporting documents to the printed request and send it to the Health Insurance Organisation

1. Access the HIO official website (www.gesy.org.cy) 
2. Create and activate an account for access to the Provider Portal
3. Access and log in using the access account in the Provider Portal
4. Enrol as a GHS beneficiary in the Provider Portal (if you haven’t previously enrolled as a beneficiary)
5. Fill in the request to conclude a contract (select the healthcare services category)
6. Submit the request online
7. Print and sign the submitted request to conclude a contract
8. Prepare the required supporting documents that may either be original or certified copies depending on the healthcare services category for which you are applying:

 

 

The list of supporting documents is printed on the back of the request to enrol/conclude a contract after it is submitted online and printed.

Any natural person that the applicant (i.e. the entity) wishes to appoint, provided that this natural person is a GHS beneficiary and is authorised to submit the online request.  It could be for example an accountant or even the manager of the entity (if any).  Due to the fact that the person submitting the request is automatically determined as the “information technology system administrator” of the applicant and because the IT system administrator of the applicant shall administer the applicant’s account in the Provider Portal this person must have an authorisation by the applicant.  The “IT system administrator” may change after a relevant request to the HIO.

The “IT system administrator” of an applicant is the person who submits the request online on behalf of the applicant and the person who shall administer the applicant’s account in the Provider Portal.  Among other things, the system administrator of a provider receives notifications from the system about all things that concern the provider, may request to change data, manages the staff that provides services on behalf of the provider to the GHS as well as the support staff (e.g. secretaries), reviews the claims paid by the HIO and other.

The request to conclude a contract on behalf of an entity is signed by an authorised signatory party who holds an official document verifying his/her capacity as a proxy of the entity and his/her right to commit the entity.  The relevant supporting document must be submitted for this purpose.  

In order to be informed on the progress of your request you can connect to the account with which you have submitted your request in the Provider Portal, go to Provider Management > Provider Information and under section “Enrolments & Contracts” there you are able to see the status of your request.

The online request to conclude a contract includes the section “Connections”.  Through this section, the person applying on behalf of the entity (i.e. the IT System Administrator) must search online for the healthcare professionals that he/she wishes to declare as associates/employees (provided that the healthcare professionals have already been successfully enrolled with the GHS) and send them an online request to connect.  In order to complete the procedure the healthcare professionals must accept the request (they will receive a relevant notice in the Provider Portal).  It is noted that the HIO will be automatically informed by the system about connection requests to doctors and it will approve or reject the connection.

The HIO security policy includes the use of 2 identifying factors as a security measure for logging in to the Provider Portal, according to which, in order for a user to log in they must insert their username, their password as well as an OTP password which is sent as an sms to the user’s mobile phone during log in.  The OTP password expires every 8 hours and in case of re-logging a new one is sent.  A new OTP password is also sent if the provider logs in from a different computer.

Yes, an entity may provide any, some and/or all the healthcare services covered by the GHS provided that it complies with the provisions of the Laws and Regulations and has stated at least one healthcare professional who is enrolled with the GHS for each healthcare service that it intends to provide.

Yes and a list of beneficiaries, with a threshold of 2500 beneficiaries, applies.

Yes.  Every Outpatient Specialist may select one or more of the 34 specialities and specialisations covered by the GHS.

Yes, as a Laboratory Manager for one or more of the 5 specialties covered by the GHS.

Natural persons who have enrolled as PDs may not provide any other service to the GHS.  In addition, natural persons who have enrolled as OSs, laboratory managers and/or pharmacists may not enrol as PDs.  Any other combination is allowed.

Applicants who wish to submit an enrolment request and/or a request to conclude a contract for more than one healthcare services categories must submit separate requests for each category of services they wish to offer.  That is to say, after successfully submitting an online request for the first category of services they wish to offer they are able to start a request for a different category of services.  It is noted that applicants have the possibility to submit a request for an additional category of services before the approval of the first request that was submitted.  See relevant questions above.

Enrolment as a beneficiary is necessary in order to identify the user in the state registries as a real person.  Applicants must fill in their personal information exactly as these are written on their identification document (ID card for Cypriots, Alien Registration Certificate for foreigners).

Not necessarily.  If while filling in the enrolment request you are not enrolled as a GHS beneficiary you able to enrol as a beneficiary via the Provider Portal and then proceed to fill in and submit the request to enrol or conclude a contract.

Yes, the system gives the possibility to save a temporary copy of your request.

It is not necessary to declare all the associates/employees of an applicant while filling in and submitting the request.  The requirement for the submission of a request to conclude a contract on behalf of an entity is to declare at least one healthcare professional that is enrolled with the GHS.  The applicant may declare the rest after submitting the request and/or after the conclusion of the contract.

No.

You do not need to do anything until the Health Insurance Organisation informs you as follows:

In accordance with the General Healthcare System Laws, the healthcare providers must be covered by professional liability insurance (against negligence) in relation to the provision of healthcare services by an independent insurance institution or organization for the amount and content that is deemed adequate by the HIO Board of Directors from time to time.  The professional liability insurance must be submitted as follows:

 

1. By all natural persons for the healthcare service/s for which they conclude contracts with the HIO (separate insurance for each service),
2. By all entities for the healthcare service/s for which they conclude contracts with the HIO (separate insurance for each service),
3. By all entities for every doctor they declare as an associate/employee who offers healthcare services.

No.  The request form is filled in and submitted only online.  Subsequently, after submitting the online request, applicants follow the respective enrolment or contracting process by printing, signing and mailing the request with the required supporting documents to the HIO.

Healthcare professionals and providers have access to the GHS IT system only online and specifically via the GHS Provider Portal.  In order to log in safely all healthcare professionals and providers must create their own personal access accounts to log in to the Provider Portal.  It must be noted that every person who enrols or concludes a contract within the GHS framework must have only one access account irrespectively of whether or not they offer more than one category of services.

 

It is also noted that the access account created by an individual who is a healthcare professional and/or provider or an IT system administrator of a provider shall be used for access both in the Provider Portal and the Beneficiary Portal, i.e. the access account of every individual is the same for both portals.